Answered By: Reference/Instruction Librarians
Last Updated: Jul 05, 2016     Views: 150

This error message occurs when your internet browser stores your login information for a long period of time. To solve the problem, go to the History tab or button in your browser menu and delete your history, cache, and cookies. You can also try switching to a different browser: For example, if you're using Internet Explorer, switch to Firefox or Google Chrome.

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